Refund & Returns

Refunds/Returns Policy

You can return any item for a refund within 14 days of receiving your original order.

Please contact hello@ohmygia.com to process an order return.

Bespoke items sold on a customised basis are not able to be returned or refunded unless there has been a manufacturing fault.  

Please ensure that any goods returned for exchange or refund are in the same condition in which they were received by you (unworn and unmarked), along with all the packaging and paper-work that was provided with the goods.

All goods returned for exchange or refund must be fully insured by you at your own expense. All goods sent for refund or exchange must be sent via Royal Mail Special Delivery or by Registered Post if posted in the Republic of Ireland. Please include a covering letter with your details and instructions on how you wish us to proceed.

Our registered valuers and gemmologists will test all diamonds that have been returned to ensure their authenticity and check the diamond characteristics against the diamond certificates we hold for each diamond. Refunds will be issued when this process has been completed.


a) Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.

b) We shall be under no liability to you for any loss, costs, expenses, damage or other claims in respect of any defect in any product purchased arising from your wilful damage, neglect or failure to follow verbal or written instruction, any misuse or alteration of the product by you without our prior approval or arising from any information supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form.

c) We do not give any warranty or guarantee as to the accuracy or otherwise of information supplied to us by third party suppliers and shall have no liability to you for any losses arising as a result thereof.

d) We do not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, expenses, costs or other claims that you may incur as a result of late delivery. In the event that we are unable, or fail to deliver any order within any specified time scale, we will use our best endeavours to contact you in order to re-schedule a new delivery date.

e) We shall not be liable for any failure or delay due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or any other event beyond our reasonable control

f) In any event, our liability for any breach or the aggregate liability for any series of breaches under or in connection with these Terms and Conditions shall not exceed the value of the relevant order placed by you from time to time.

g) If you do not receive your order within 30 days of the expected delivery date we notify you of when we confirm your order, we shall have no liability to you unless you notify us in writing of the problem within 40 days of the original order date.

h) We shall have no liability for any loss of profit or for any indirect, special or consequential loss of damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the Products (including any delay in supplying the Products) or their use or resale by you.

Intellectual Property and Copyright

You may not print, copy, reproduce, download, re-publish, broadcast, transmit, display, modify or re-use the contents or material on this website for anything other than personal, non-commercial use. For the avoidance of doubt you are only permitted to print, copy, reproduce, download, re-publish, broadcast, transmit, display, modify or re-use the contents or material on this website for the purposes of ordering products from this website or from any of our stores.

All copyright, trademarks and any other intellectual property rights in this website and its content (subject to the rights of any third party) are owned by or licensed to I AM GIA LIMITED or otherwise used by us as permitted by law.

Limitations of Use

You may not use this website for any unlawful or unauthorised purpose, including without limitation;

– distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material;

– transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice;

– interfering with any other persons access, use of or enjoyment of the website;

– damaging, disabling or impairing the operation of this website or attempting to gain unauthorised access to the website or to networks connected to it, through hacking, spoofing or other such similar means.


We reserve the right to remove you as a user of the website and/or prevent any further use in the event that you violate any of these Terms and Conditions. If we consider there to be a risk of liability or loss to us, we may take any action deemed necessary to prevent such a liability or loss from occurring.


You must indemnify and hold us harmless or any of our directors, officers, employees or agents against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your access to and use of this website.


If any part of these Terms and Conditions are deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions of these Terms and Conditions.

Governing Law

These Terms and Conditions, privacy policy and any other matter relating to this website shall be governed by Northern Irish Law and shall be subject to the exclusive jurisdiction of the Northern Irish Courts.

COPYRIGHT – The Valuation Report is the copyright of the appraiser and is prepared only for the named person to whom it is addressed and it is not to be disclosed to any third party (other than that person’s insurer/broker, or professional advisors).  Any images contained in the report are for guidance only and all rights in the images belong to the appraiser.  The addressee of this report agrees to indemnify the appraiser, I AM GIA LIMITED, its employees, servants and/or consultant appraisers, against all liabilities and expenses incurred by them as a result of any breach of the above commitment by such addressee, or arising from related claims by third parties in connection with this report.  To the fullest extent permissible by law, the appraiser excludes any liability to any third party (including arising out of negligence) in respect of this report.